FAQ

Return Policy
We hope that every customer can choose the product that suits them. If you have any questions about our products, we strongly recommend that you contact us to understand the details before purchasing any product!

Return and exchange details:
📌Due to food safety and hygiene issues, unless the food is found to be obviously damaged on the package when the customer receives it (please take a photo and contact us immediately) or customers receive the wrong product, no return/refund request will be accepted.

📌Cookies/egg rolls may break during delivery. Our store only ensures that the product has no damage before it is shipped.

📲Contact method:
📥 Facebook page inbox: m.me/tartaddict.hk

WhatsApp +852 5209 0299

⚠ Note: We will not be responsible for any fees or shipping charges for any returns/exchanges that are not approved by us. In addition, if you receive the wrong item, please contact us within 2 days after receiving the products with the photos of the damaged goods and the waybill together.